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IT Helpdesk Technician

Looking for more than just a helpdesk role? Join the Scolmore Group IT team and develop your skills, business-critical systems, and exciting projects that make a real impact.

We are looking for a motivated and hands-on IT Helpdesk Technician to support users across a fast-paced multi-site business environment. This role is ideal for someone who enjoys problem solving, working with technology, and delivering a high standard of support to end users across offices, warehouses, and operational environments. This is not a repetitive call centre style helpdesk role, and instead, we are looking for someone who takes ownership, enjoys learning, and wants to build a long-term career within IT.

This is a permanent full time position which is fully office based at our head office in Tamworth.

Main Duties

• Serving as the first point of contact for IT support across the business
• Provide 1st and 2nd line technical support via phone, email, remote support, and in person
• Take ownership of incidents and requests through to resolution, escalating where required
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
• Support Windows 11 desktop and laptop environments
• Build, configure, and deploy end user devices and peripherals
• Support user account administration within Active Directory and Entra ID
• Assist with Intune device enrolment, compliance, and deployment support
• Troubleshoot hardware, software, printing, connectivity, and access issues
• Support warehouse operational devices including scanners, printers, and label devices
• Maintain accurate documentation and update the IT knowledge base where required
• Ensure all work is logged and updated within the IT ticketing system
• Support endpoint security standards including MFA, device compliance, and antivirus controls
• Assist with software installations, patching, and system updates
• Support office moves, desk setups, and hardware deployments across sites
• Travel across group sites where required, sometimes at short notice
• Support the wider IT team during peak periods and major incidents
• Participate in out-of-hours support rotation where required
• Maintain a professional, organized, and customer focused approach at all time

Skills and Experience

Essential:
• Passion for technology and a drive to further develop that interest
• Excellent diagnostic and problem-solving skills and possess strong communication and interpersonal skills
• Experience supporting Microsoft 365 applications, Windows 10 / Windows 11 and IT ticketing systems
• Basic understanding of Active Directory and Entra ID
• Understanding of endpoint security and MFA
• Good organisational and time management skills
• Ability to work independently and as part of a team

Desirable:
• Experience supporting warehouse environments
• Experience with Intune and device management
• Exposure to networking concepts (DNS, DHCP, VPN)
• Relevant IT qualifications or certifications