IT Helpdesk Technician

We are looking for a motivated and hands-on IT Support Technician to join the Scolmore Group IT team, supporting users across a fast-paced multi-site business environment. This role is ideal for someone who enjoys problem solving, working with technology, and delivering a high standard of support to end users across offices, warehouses, and operational environments.

You will be part of a supportive IT team, gaining exposure to a wide range of technologies including Microsoft 365, Intune, Active Directory, endpoint security, networking, warehouse technologies, and cloud-based systems. The role offers the opportunity to develop both technically and professionally, with ongoing training, mentoring, and involvement in real business projects across the group.

This is not a repetitive call centre style helpdesk role. We are looking for someone who takes ownership, enjoys learning, and wants to build a long-term career within IT. The successful candidate will have the opportunity to develop their skills through hands on experience, structured training, and exposure to infrastructure, systems, and operational support within a growing group business.

Main Duties
• Serving as the first point of contact for IT support across the business
• Provide 1st and 2nd line technical support via phone, email, remote support, and in person
• Take ownership of incidents and requests through to resolution, escalating where required
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
• Support Windows 11 desktop and laptop environments
• Build, configure, and deploy end user devices and peripherals
• Support user account administration within Active Directory and Entra ID
• Assist with Intune device enrolment, compliance, and deployment support
• Troubleshoot hardware, software, printing, connectivity, and access issues
• Support warehouse operational devices including scanners, printers, and label devices
• Maintain accurate documentation and update the IT knowledge base where required
• Ensure all work is logged and updated within the IT ticketing system
• Support endpoint security standards including MFA, device compliance, and antivirus controls
• Assist with software installations, patching, and system updates
• Support office moves, desk setups, and hardware deployments across sites
• Travel across group sites where required, sometimes at short notice
• Support the wider IT team during peak periods and major incidents
• Participate in out-of-hours support rotation where required
• Maintain a professional, organized, and customer focused approach at all times

Skills & Experience

Essential
- Passion for technology and a drive to further develop that interest
- Excellent diagnostic and problem-solving skills
- Strong communication and interpersonal skills
- Good organisational and time management skills
- Experience supporting Microsoft 365 applications
- Experience supporting Windows 10 / Windows 11
- Basic understanding of Active Directory and Entra ID
- Understanding of endpoint security and MFA
- Experience using IT ticketing systems
- Ability to work independently and as part of a team
- Full UK driving licence
- Experience supporting warehouse environments

Desirable
- Experience supporting warehouse environments
- Experience with Intune and device management
- Exposure to networking concepts (DNS, DHCP, VPN)
- Relevant IT qualifications or certifications